Refund policy

Return & Refund Policy – Luvera Light Therapies

Last updated: May 2026

At Luvera Light Therapies (“we”, “our”, “us”), your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase. By purchasing from our store, you agree to the terms outlined below:

Return Period

You may request a return or refund within 30 calendar days from the date you received your order. Returns requested after this period will not be accepted.

Returns for Personal Preference

If you wish to return a product because you simply do not like it or have changed your mind:

You are responsible for all return shipping costs.

Items must be returned in their original condition and packaging.

If the product has already been shipped, you must wait until it arrives before requesting a return or refund.

Returns for Damaged or Incorrect Products

If your product arrives damaged, defective, or incorrect:

We will cover the full cost of return shipping.

You must provide photo or video evidence of the damage or error before the return is approved.

Returns must be made within 30 days of receiving the product.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days to your original payment method.

Shipping costs (except for damaged/incorrect items) are non-refundable.

Contact Information

For any questions regarding returns or refunds, please contact us: shopluveralight@gmail.com

High Demand Notice

Due to the high volume of orders during this period, refunds cannot be requested solely because an order arrives later than the estimated delivery date.